Our Valued Customers
The service team comprises of Engineers with varying skill sets who can deliver solutions across a wide variety of hardware / software / networking platforms. Client service involves several activities including customer relationship management, preventive maintenance, seeking regular feedback and providing suggestions for improvement. The sole objective of this team is to ensure customer satisfaction. Realising that resources are the key to its operational effectiveness, Acenet has equipped itself with adequate resources, in terms of material and personnel.
With technology changing rapidly and the compulsion to cut costs to stay competitive, organizations would find it appropriate to engage a trusted and reliable partner for managing their IT infrastructure. This frees their time to attend to the core aspects of their business while at the same time providing them the benefit of domain experts to effectively address any glitches that might affect their organization. This would also help organizations in maximising internal team performance, ensure 24x7 IT availability and address data/network security while reducing costs. Acenet is sensitive to the challenges faced by organizations in their networking, system software, etc. which will be promptly attended to and rectified by the support team. Acenet operates through a team of engineers at Coimbatore, and other major cities of Tamil Nadu. The quality policy of Acenet underlines the objective of providing QUALITY SERVICE AIMED AT MINIMUM DOWN TIME, directed towards a single and ultimate objective - CUSTOMER SATISFACTION.
Acenet provides customers various options of support services such as:
- Facilities Management Services (FMS) which is a comprehensive support provided to the customer for all their IT hardware and software assets through a dedicated team of Acenet engineers at their site. Acenet would take end-to end responsibility for effective functioning of all the equipment using the services of their personnel posted at site with pre-defined Service Level Agreements (SLAs).
- Annual Maintenance Contract (AMC) provides customers comprehensive cover for their equipment which would be attended by Acenet engineers on priority and rectified in the shortest turnaround time
- Annual Service Contract (ASC) provides customers a cost effective option of availing timely support by the Acenet team while procuring the necessary spares for rectification at the applicable costs.
- Managed Services (MGS) is an option where Acenet deputes technical engineers to the client site on specific days of the week to extend necessary tech support as per a mutually agreed contract.
Acenet has alliances with leading distributors for providing infrastructure to organizations for their IT needs. These cover the areas of computing, networking, storage and other related solutions which include
Acenet is one of the pioneers in Networking and has been offering solutions to clients for their in house and out-door networking requirements. Acenet through successful partnerships with other networking principals has implemented several Radio Frequency (RF) based networks between multiple units of corporate organizations as well as campus wide wireless solutions. Clients also rely on the experienced Acenet team to suggest to them relevant policies and procedures in the area of managing their IT security. Acenet works with leading vendors to ensure suitable solutions are made available to clients to proactively address security issues
Public Cloud Infrastructure
Leveraging the Public Cloud Infrastructure set up by leading Data Centres and Cloud providers, Acenet helps its customer avail of Virtual Machines (VM) and deploys their applications to the cloud. Acenet has partnerships with leading Cloud providers including Amazon Web Services (AWS), Microsoft Azure, ABT Infocloud, etc. Our experts work with clients to guide them on the benefits/value and reasons for cloud adoption including scalability, high availability, flexibility, security, performance etc.
Private Cloud Infrastructure
Acenet as a logical extension of its capabilities provides consulting in the area of Private Cloud Infrastructure for its clients. These are built using the "OpenStack" platform which controls large pools of compute, storage, and networking resources managed through a dashboard. OpenStack works with popular enterprise and open source technologies making it ideal for heterogeneous infrastructure. Acenet has implemented Private Cloud infrastructure using OpenStack at leading academic/research institutions and commercial organizations.
More details of Acenet Cloud offering can be seen here (Download Now)
Textile ERP Solutions
Acenet is a preferred partner of Intex Consulting GmbH for the "Intex" ERP suite of products. Intex is an integrated and innovative ERP business suite software for textile manufacturers. The package is comprehensive and covers the entire textile chain, from fiber to finish. Intex has a proven track record with successful installations across the globe. The Intex module list covers almost all the relevant areas of textiles including Sales, Production, Inventory, Purchase, Costing, and Quality management. Further details can be seen at www.intex-consulting.com
e-Waste Services
Acenet as part of its Corporate Social Responsibility, is actively involved in educating its customers and public at large about the need to handle and dispose e-waste safely. Acenet will be privileged to help organizations liaise with bodies which are approved by the Pollution Control Board to ensure safe disposal of e-waste and receive the “Safe Disposal Certificate”. Click and know more
Click here to see Acenet e-Waste Certificate
Acenet-RIM involves services delivered remotely using secure methods to connect to the client’s environment. The services includes Problem Diagnosis & Resolution :
For more details on the broader scope of these services, please click
Interested? Reach us at
Mail to acenettech@gmail.com
WhatsApp to +91 98435 23646; +91 94426 31004